T1 (First Response Time: 8 Working Hours)
Critical issues: Complete service loss, website downtime, non-functional email accounts, domain name problems, or payment gateway failures.
T2 (First Response Time: 16 Working Hours)
Major disruptions: Intermittent service loss, website visibility issues, partially functioning email accounts, or booking system failures.
T3 (First Response Time: 32 Working Hours)
General updates: Website content updates, image changes, and other non-urgent modifications.
Response times
Response times may vary based on your request and our current workload.
In rare cases of total service loss, we will notify you, including on weekends, at the company’s discretion.