To submit a complaint, please email support@osamweb.com with the subject line “Complaint.” To assist us in resolving your complaint efficiently, please include as much relevant detail as possible.
Investigation and Response
A senior member of our management team will review your complaint, investigate the matter, and provide a full response.
Escalation to Directors
If you are not satisfied with the outcome, you may escalate your complaint to our company directors by writing to:
OSAM Websites Ltd
Brooklands House, Business Park,
58 Marlborough Rd,
Lancing, BN15 8AF
A director will conduct a thorough review and respond within 3 working days of receiving the escalation. If you remain dissatisfied with the outcome, we can explore a resolution through an independent mediation or arbitration service.