We provide an extensive portfolio for you to view before hiring us for your project so you can see the quality level of our work and be completely comfortable working with us. If you have any questions or reservations, please contact us prior to making a payment for our services. Thank you!
Client Review
OSAM Websites will provide the Client with an opportunity to review the appearance and content of the website during the design phase and once the overall website development is completed. At the completion of the project, such materials will be deemed to be accepted and approved unless the Client notifies OSAM Websites otherwise within ten (10) days of the date the materials are made available to the Client.
Turnaround Time and Content Control
OSAM Websites will install and publicly post or supply the Client’s website by the date specified in the project proposal, or at a date agreed with the Client upon OSAM Websites receiving initial payment, unless a delay is specifically requested by the Client and agreed by OSAM Websites.
In return, the Client agrees to delegate a single individual as a primary contact to aid OSAM Websites with progressing the commission in a satisfactory and expedient manner.
During the project, OSAM Websites will require the Client to provide website content; text, images, movies, and sound files.
Failure to provide required website content
OSAM Websites is a small business, to remain efficient we must ensure that work we have programmed is carried out at the scheduled time. On occasions we may have to reject offers for other work and enquiries to ensure that your work is completed at the time arranged.
This is why we ask that you provide all the required information in advance. On any occasion where progress cannot be made with your website because we have not been given the required information in the agreed timeframe, and we are delayed as a result, we reserve the right to impose a surcharge of up to 25%. If your project involves Search Engine Optimisation, we need the text content for your site in advance so that the SEO can be planned and completed efficiently.
If you agree to provide us with the required information and subsequently fail to do so within one week of project commencement, we reserve the right to close the project and the balance remaining becomes payable immediately.
Standard Media Delivery
Unless otherwise specified in the project quotation, this Agreement assumes that any text will be provided by the Client in electronic format (ASCII text files delivered on wetransfer or via e-mail or FTP) and that all photographs and other graphics will be provided physically in high quality print suitable for scanning or electronically in .gif, .jpeg, .png or .tiff format.
Although every reasonable attempt shall be made by OSAM Websites to return to the Client any images or printed material provided for use in creation of the Client’s website, such return cannot be guaranteed.
Post-Placement Alterations
OSAM Websites cannot accept responsibility for any alterations caused by a third party occurring to the Client’s pages once installed. Such alterations include, but are not limited to additions, modifications or deletions.
Web Browsers
OSAM Websites makes every effort to ensure websites are designed to be viewed by the majority of visitors. Websites are designed to work with the most popular current browsers (e.g. Firefox, Internet Explorer 8 & 9, Google Chrome, etc.). The client agrees that OSAM Websites cannot guarantee correct functionality with all browser software across different operating systems.
OSAM Websites cannot accept responsibility for web pages which do not display acceptably in new versions of browsers released after the website has been designed and handed over to the Client. As such, OSAM Websites reserves the right to quote for any work involved in changing the website design or website code for it to work with updated browser software.
Copyright
The Client retains the copyright to data, files and graphic logos provided by the Client, and grants OSAM Websites the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party.
The Client is further responsible for granting OSAM Websites permission and rights for use of the same and agrees to indemnify and hold harmless OSAM Websites from any and all claims resulting from the Client’s negligence or inability to obtain proper copyright permissions. A contract for website design and/or placement shall be regarded as a guarantee by the Client to OSAM Websites that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.