Charges for services to be provided by OSAM Websites are defined in the project quotation that the Client receives via e-mail. Quotations are valid for a period of 30 days. OSAM Websites reserves the right to alter or decline to provide a quotation after expiry of the 30 days.
Invoices for our websites (unless categorically stated) are for a standard website without any additional framework (e.g. e-commerce, booking systems, forums). If additional framework is required and not stated at point of sale, a new quotation will be required to complete the work.
Unless agreed otherwise with the Client, all website design services require an upfront payment before the work is supplied to the Client for review.
Payment for services is due by credit card, cheque or bank transfer. Cheques should be made payable to OSAM Websites Ltd and sent to OSAM Websites, Brooklands house, Lancing Business Park, Lancing BN15 8AF. Bank details will be made available on invoices.
Additional Expenses
The client agrees to reimburse OSAM Websites for any additional expenses required to complete the work, such as special fonts, stock photography, and other necessary materials.
Payment
Invoices will be provided by OSAM Websites upon completion but before publishing the live website.
Invoices are normally sent via email; however, the Client may choose to receive hard copy invoices.
Invoices are due upon receipt. Accounts that remain unpaid thirty (30) days after the date of the invoice will be assessed a service charge in the amount of the higher of one and one-half percent (1.5%) or £30 per month of the total amount due.
Refund and Cancellation Policy
Once a payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, all money paid is retained by OSAM Websites and if applicable, any outstanding payment for the work of the project will be collected.
Chargebacks
If we receive a chargeback or payment dispute from a credit card company or bank, your service and/or project will be suspended without notice. A chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, contact us to address any billing issues. Requesting a chargeback or opening a dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.
Default
Accounts unpaid thirty (30) days after the date of invoice will be considered in default. If the Client in default maintains any information or files on OSAM Websites’s Web space, OSAM Websites will, at its discretion, remove all such material from its web space. OSAM Websites is not responsible for any loss of data incurred due to the removal of the service. Removal of such material does not relieve the Client of the obligation to pay any outstanding charges assessed to the Client’s account. Cheques returned for insufficient funds will be assessed a return charge of £25 and the Client’s account will immediately be considered to be in default until full payment is received. Clients with accounts in default agree to pay OSAM Websites reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by OSAM Websites in enforcing these Terms and Conditions.
Termination
Termination of services requires 30 days notice by the Client and must be requested in a written notice and will be effective on receipt of such notice. E-mail or telephone requests for termination of services will not be honoured until and unless confirmed in writing. The Client will be invoiced for all work completed to the date of the 30 days notice of cancellation.