At OSAM Websites, we value your feedback and are committed to handling all complaints fairly, consistently, and with respect. Every complaint is taken seriously and used as an opportunity to improve our services, processes, and customer experience. We aim to resolve issues as quickly as possible while ensuring a thorough and transparent review of each case.
How to Submit a Complaint
To submit a complaint, please email support@osamweb.com with the subject line “Complaint.” To assist us in resolving your complaint efficiently, please include as much relevant detail as possible.
Investigation and Response
A senior member of our management team will review your complaint, investigate the matter, and provide a full response.
Escalation to Directors
If you are not satisfied with the outcome, you may escalate your complaint to our company directors by writing to:
OSAM Websites Ltd
Brooklands House, Business Park,Â
58 Marlborough Rd,Â
Lancing, BN15 8AF
A director will conduct a thorough review and respond within 3 working days of receiving the escalation. If you remain dissatisfied with the outcome, we can explore a resolution through an independent mediation or arbitration service.